My Order
When do you roast coffee?
We roast every Friday. We roast, pack and ship out the week's orders every Friday, so if you have ordered before 5pm Thursday, then your order will be roasted and shipped on that Friday.
I ordered the wrong thing! Can I change it?
If the order has not yet been fulfilled by the roastery (you will receive a notification when it has been fulfilled) then we can correct your order immediately.
If your order has already been shipped, then we must first receive the incorrect orders back at the roastery before we will issue any additional items. For obvious reasons.
My order arrived damaged
If the logistics company damaged your order en route then you are required to send us imagaes of the damage so we can contact the logistics company and submit a claim for damages.
Without images, we will not reissue the order.
Can you grind my coffee order for me? I don't have a grinder.
Of course. In the order notes you just need to clearly specify what you use to brew your coffee so we can grind your beans at the right size.
For example; if you brew your coffee with a V60 (manual hand brewed coffee) we would grind the coffee significantly coarser than if you were to brew your coffee with a Cafetière.
Can I get an invoice for my order?
As soon as we mark your order as fulfilled you will automatically receive an invoice for your order.
This will happen on Friday afternoon's once your order has been picked up by either our delivery guy or the logistics partner.
How do I brew this coffee?
Checkout out brew guides for up to date recipes and recommended parameters.
Can I request a roast date for my coffee?
All coffees are roasted within 7 days of shipment. We cannot take specific or custom requests for roasting dates, but rest assured we'll send you the freshest coffee possible.
Shipping Queries
Where do you ship coffee to?
The majority of the world. It all depends on the logistics partners we use.
You can easily check if we ship to your country by adding something to your cart and heading to the checkout page where you put your Country into the information. It will tell you if we ship there or not.
If we dont, get in touch at roastery@fathercarpenter.com
Do you provide tracking for orders?
Yes, there is an automated email that you receive upon dispatch of your order. This email contains your tracking number. If you havent received this email please check your Spam folder. The email address used to place the order ALWAYS receives this email automatically.
An exception; if you live in a country that requires our logistics partner DPD or UPS to hand over to your countries delivery services we do not have access to further information beyond DPD.
Additionally, if you are in a country where tracking doesn't apply, you must reach out to the delivery company for support.
My package isn't moving or my package seems lost
Father Carpenter is not the logistics/shipping company, so we are not in control of the shipping company or its workers. Please be aware of this. We understand it is frustrating that shipping takes too long sometimes, but blaming us is like walking into a supermarket and blaming them.
- If your order is stagnant then get in contact with the company that is moving it (DHL or UPS).
- If your order has not arrived within 30 business days of order payment then we will take control and either issue a full refund or send out fresh coffee.
Can I send my order to a Packstation or PO Box?
No, as it leads too often to returned parcels.
My package was returned to sender. Can I have a replacement delivery?
If your order comes back to us because of a error on our behalf we will send it out again free of charge.
However, Father Carpenter does not take responsibility for any of the following reasons for deliveries being returned:
- Incorrectly submitted shipping details from the buyer / if you placed the wrong address on the order
- Recipient not home / name wasn't visible on the door/doorbell
- Parcel was not picked up from a collection spot within the allocated period
Upon receiving returns we will provide a refund for the order excl. delivery cost OR reship your order if the error was ours.
The Cafe
What are the kitchen opening hours?
Mon-Fri: 9:00 - 15:30
Weekends: 10:00 - 16:00
Holidays: 10:00 - 15:30
The Take Away & Retail Store opens at 8:30 Monday to Friday.
Do you have VEGAN options?
Of course. What modern business doesn't?
Do you have Gluten Free options?
We have an option to substitute our house sourdough bread for Aera's gluten free bread, and then a few options on the menu without glutenous ingredients.
Our kitchen however is not a gluten free environment, and there is a chance of cross contamination as the majority of our menu contains gluten.
If you are a celiac, then beware, be clear, and speak up.